Frequently Asked Questions

Do I need a separate phone number for the bot?

No, the bot operates independently via a unique bot token provided by Telegram's BotFather. Your personal phone number remains completely private and is not linked to the store's public profile.

How do customers pay via Telebirr or Chapa?

When a customer clicks "Order" in Telegram, they are presented with an Inline Web App or a direct payment link depending on your configuration. If you link your merchant APIs in the dashboard, payments are verified instantly and the order status updates to 'Paid'.

Can I manage multiple channels with one StreamFlow account?

Yes, our Premium tier allows you to deploy the same inventory and bot across multiple Telegram channels (e.g., a men's channel and a women's channel) while managing all orders from a single, unified dashboard.